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Handling of Personal Information

Tokio Marine International Assistance Co, Ltd.

With customer trust as the foundation of our corporate philosophy and all our activities, we aim to be a company that contributes to the development of society through providing our customers with a sense of security and safety. Guided by this philosophy, as a Japanese-speaking operation center that provides both outbound and inbound emergency assistance services, we aim to support our customer's security and safety from the aspects of healthcare and living through our reliable international network. We, as a Data Controller, comply with the Act on the Protection of Personal Information (the "Privacy Act"), the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (the "My Number Act") and other relevant laws and ordinances, the Personal Information Protection Guidelines in the Financial Sector and other relevant guidelines, the Personal Information Protection Guidelines of Non-Life Insurance Companies, issued by the General Insurance Association of Japan, and Tokio Marine Group Privacy Policy in handling personal information as well as individual numbers and specific personal information (hereinafter referred to as "Specific Personal Information, etc.") in a proper manner as described below. International Assistance Co., Ltd. ("the Company") takes appropriate measures to ensure that personal information and Specific Personal Information, etc. are secure and make every effort to train employees belonging to our partner assistance companies and any other employees who are involved in the services we provide in the proper handling of information. The Company also performs reviews as needed in order to improve itself in this respect based on the contents outlined below.
*"Personal information" and "personal data" provided in this Privacy Policy exclude Specific Personal Information, etc.

1. Collection of Personal Information
(Please see Clause 5 below with respect to Specific Personal Information, etc.)
The Company collects personal information in a lawful and appropriate manner to the extent necessary in conducting business.

2. Purpose of Use of Personal Information
(Please see Clause 5 below with respect to Specific Personal Information, etc.)
The Company uses personal information only to the extent necessary in order to perform the business activities listed below and obtains them in a legal and honest manner. If the Company makes any changes to the Purpose of Use, the Company will issue appropriate notices regarding such changes or make a public announcement of such changes on its website. The Company will not use the information for any other purposes.
1. Inquiries for insurance claims
2. Consultation and medical interpreter arrangements
3. Ambulance and car transfer arrangements
4. Accommodation and transportation arrangements for rescuers
5. Body repatriation and local cremation arrangements
6. Preparation of medical analysis, evaluation, and specialist reports for each types of insurance
7. Introducing, offering, and managing the products and services we provide
8. Development of new products and services
9. Responding to inquiries and requests

3. Provision of Personal Data to Third Parties
(Please see Clause 5 below with respect to Specific Personal Information, etc.)
The Company will not provide personal data to any third parties without prior consent except in the following cases.
・required under laws or ordinances;
・to depositaries, including local affiliated assistance companies, to the necessary extent required in order to do business;
・to use personal data jointly with the Company's Group Companies or Business Partners

4. Handling of Sensitive Information
The Purpose of Use of Sensitive Information, including, but not limited to information regarding your healthcare, case history is limited to cases where it is required to secure the appropriate operation of its business or any other cases where the Company regards necessary, which cases include the cases where the Company uses the information with your consent to the extent such use is necessary for its business in accordance with Article 53-10 of the Enforcement Regulations of Insurance Business Law and Article 6 of Personal Information Protection Guidelines in financial sector.
The Company will not collect, use, or provide to any third parties such Sensitive Information except for the purpose mentioned above.

5. Handling of Specific Personal Information, etc.
The Purpose of Use of Specific Personal Information, etc. is limited under the My Number Act, and the Company will not collect or use Specific Personal Information, etc. beyond the prescribed Purpose of Use.
The Company will not provide Specific Personal Information, etc. to any third parties except in cases permitted under the My Number Act.

6. Inquiries Regarding Insurance Policies and Insured Events
The Company will respond to inquiries regarding insurance policies and insured events only after confirming that you are the requesting party.

7. Notice of Matters, Disclosure, Amendment, or Suspension of Use of Personal Data and Specific Personal Information, etc. Held by the Company under the Privacy Act
(1) Procedures to request information
Please direct requests for any notice of matters, disclosure, amendment, or Suspension of Use of Personal Data and Specific Personal Information, etc. held by the Company under the Privacy Act (Disclosure etc. Requests) to the contact details listed in Clause 8. (Contact Office) below and contact us by telephone. After confirming that you are the requesting party, the Company will ask that you to complete a form and will then provide a written response. There will be a fee charged for this service. ①If the requesting party is yourself
・Original copy of your seal registration certificate (with your current address and issue date within 3 months)
・Photocopy of any certification issued by a public institution such as your driver's license, health insurance ID card, or passport.
②If the requesting party is a third person
・Certification stated in Above ① of the third person
・Original seal registration certificate of the third person (with your current address and issue date within 3 months)
・Photocopy of any certification issued by a public institution such as your driver's license, health insurance ID card, or passport of the third person.
・If you are a legal attorney, a documentation (such as family register, registration of guardianship certification, etc.) that indicates that you have the power of attorney
・If you are a delegated representative, a signed power of attorney

(2) Commission Charge
For disclosure of the purpose to use personal information and procedures necessary to request the disclosure, you will be charged 1,000 JPY (tax included). Please remit the charge to our bank account. Commission charges necessary to remit the charge to our bank account will be your own responsibility.

(3) How we respond
Upon receiving your request, we will confirm the content of your request and conduct investigation. If a commission charge is necessary to proceed with your request, we will first of all confirm the payment of your commission charge, and then respond to you in written form.
If the act of our responding to your request involves risks of either affecting the life, health, property, or any other right and benefits of the person concerned or the third person, appropriate work practice of our company, or law violation, we may not be able to respond to your request. In that case, we will respond to you with the reason why we are unable to do so.

8. Contact Information
The Company will appropriately and immediately respond to any complaints or consultations regarding the handling of personal information and Specific Personal Information, etc.
If you have any questions regarding the handling of personal information and Specific Personal Information, etc. by the Company, suggestions for the secure management of personal data and Specific Personal Information, etc., or any other inquiries or consultations, please contact the office below.

[Contact Office]
TOKIO MARINE INTERNATIONAL ASSISTANCE CO., LTD
(Telephone) 03-3572-8670

Management of Personal Data and Specific Personal Information, etc. The Company takes full measures in order to manage personal data and Specific Personal Information, etc. securely and to prevent divulgence, loss or damage to retained personal data and Specific Personal Information, etc. The Company will ensure the accuracy and prompt updating of personal data and Specific Personal Information, etc. in order to satisfy the Purpose of Use in addition to putting in place rules and regulations on handling and establishing a structure to implement measures for managing access to and restricting to carry out of such data and information, preventing from unauthorized access by outside parties and carrying out other control measures to secure management.

Established on October 15, 2007
Revised on July 1, 2014
Revised on January 1, 2016

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