Home > Job Description > Types of Assistance Services：Outbound Assistance ：Case Example
Types of Assistance Services
Outbound Assistance: Case Examples
■Repatriation case from Hawaii
| Insured | Woman in her 50s |
|---|---|
| Insurance Benefit | Medical and Rescuers Expense - Unlimited |
| Place of Accident | Oafu, Hawaii/United States of America |
| Overview | She fainted at the beach and was taken to the hospital by ambulance where she was diagnosed as cerebral aneurysm rupture. Surgery was performed on the next day of admission, and she was admitted to the hospital for two weeks (including admission at ICU). She was repatriated to Japan by air ambulance and received further treatment in Japan. |
| Medical expense in Hawai：Around 20,500,000 JPY Medical expense in Japan：Around 3,500,000 JPY |
| Air ambulance fee: Around：10,250,000 JPY (including costs for ground ambulance, escort doctor and nurse) Transportation fee for the family members to return to Japan: around 700,000 JPY |
Total cost incurred: Around 35,000,000 JPY
■Repatriation case from North America
| Insured | Women in her 20s |
|---|---|
| Insurance Benefit | Medical and Rescuers Expense - Unlimited |
| Place of Accident | Canada |
| Overview | She was a student studying overseas. She was hit by a car while walking and suffered pelvis and knee fracture. She was carried unconscious to the hospital by ambulance. After surgery, she was admitted for three weeks. For further treatment, she was repatriated to Japan by an air ambulance. |
| Medical expense in Canada: Around 21,000,000 JPY
Medical expense in Japan: Around 2,000,000 JPY |
| Air ambulance fee: Around 13,000,000 JPY (including fee for ground ambulance, escort doctor and nurse) Transportation fee for family members to visit Canada for rescue purposes: Around 1,100,000 JPY |
Total cost incurred Around 37,100,000 JPY
■Repatriation case from Europe
| Insured | Man in his 80s |
|---|---|
| Insurance Benefit | Medical and Rescuers Expense - Unlimited |
| Place of Accident | Norway |
| Overview | He was participating in a package tour. He developed stomach ache which continued for 4 days, and decided to have consultation. He was diagnosed as liver abscess and gallbladder stone. After ten days admission, he was repatriated by air ambulance from Norway to France, then from France back to Japan. He continued treatment in Japan. |
| Medical expense in Norway: Around 2,500,000 JPY Medical expense in Japan: Around 500,000 JPY |
| Air ambulance fee: Around 17,500,000 JPY (including fee for ground ambulance, escort doctor and nurse) Transportation fee for family members to visit Norway for rescue purposes: Around 500,000 JPY |
Total cost incurred Around 21,000,000 JPY
■Repatriation case from Asia
| Insured | Female teenager |
|---|---|
| Insurance Benefit | Medical and Rescuers Expense - 30,000,000 JPY |
| Place of Accident | Korea |
| Overview | She visited a hospital after developing a convulsive seizure while sightseeing. Tumor was found in her head. She received in-patient treatment for six days and was repatriated to Japan by air ambulance with her parents who visited her after her admission. She received further treatment in Japan. |
| Medical Expense in Korea: Around 1,000,000 JPY Medical expense in Japan: Around 400,000 JPY |
| Air ambulance fee: Around 9,000,000 JPY (including fee for ground ambulance, escort doctor and nurse) Transportation fee for family members to visit Korea for rescue purposes: Around 600,000 JPY |
Total cost incurred Around 11,000,000 JPY
■Body Repatriation case from Europe
| Insured | Man in his 30s |
|---|---|
| Insurance Benefit | Medical and Rescuers Expense - Unlimited |
| Place of Accident | England |
| Overview | He was participating in a package tour. He slipped and fell off from a cliff while hiking. He was carried to the hospital but unfortunately passed away. His body remains were repatriated back to Japan. |
| Cost for Body Repatriation: Around 1,600,000 JPY |
| Transportation fee for the deceased’s family to collect the body remains: Around 1,200,000 JPY |
Total cost incurred Around 2,800,000 JPY
